After its policies were recently brought into question, a spokesperson for Ubisoft told PC Gamer that the company will not delete inactive accounts, so long as they have purchased games.
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On Twitter/X, an alleged anti-DRM advocate used an account deletion notice to claim that Ubisoft will take down inactive accounts with games, achievements, and more if they aren’t being used over time. The official account for Ubisoft Support offered no clarification despite responding.
This naturally lead to the conclusion that Ubisoft was planning to purge all inactive accounts. Fortunately, the company has now offered an update stating:
“Accounts tied to an active Ubisoft subscription, or PC games that have been purchased from the Ubisoft store, are not eligible for deletion.
Account deletion follows a very strict process. As such, we take into consideration the 4 following criteria before an account is deleted:
- The gaming activity of the account since its creation
- The account’s libraries: accounts that include purchased PC games are not eligible for deletion
- The duration of inactivity of the account, meaning the last login to our ecosystem (including from Ubisoft games on Steam and other platforms)
- In practice, as of today, we have never deleted accounts that have been inactive for less than 4 years
- The existence of an active subscription tied to the account.
In any case, before the deletion is permanent, three emails are sent to the player over a 30-day period offering to restore their account. In addition, if the user tries to log in during the 30-day window, they will automatically receive a warning and a link to reactivate their account.”
Ubisoft Support