In this guide, you will learn how to fix Error Code 2-ALZTA-0005 for Pokémon HOME.
This error can occur when you’re moving some Pokémon and will prevent you from accessing the service. It appears with the message: “An error has occurred. Returning to title screen…”
How to Fix the Pokémon HOME Error Code 2-ALZTA-0005
Always check if the app needs to be updated or if it is currently undergoing maintenance. Follow the below troubleshooting steps to continue.
Update Pokémon HOME
Sometimes, an outdated app may have bugs and glitches that have been fixed in a patch. Make sure to update the software and this may resolve the 2-ALZTA-0005 error.
- Connect your Switch to the internet.
- From the HOME Menu, select the icon for the software without starting the game or application.
- Press the + Button or – Button on your controller. The current version number will be displayed under the software title.
- Select Software Update followed by Via the Internet.
Reinstall Pokémon HOME
Uninstall and reinstall the app to see if it fixes the issue.
- From the home screen, highlight the software and press the + button.
- Find the option called Manage Software and select Delete Software.
- Confirm your action by tapping on Delete.
- Once the software is deleted, go to the Switch eShop and use the browse button to search for Pokémon Home.
- Select it and download it from here.
Delete Save Data
For those who are seeing the error code 8807, delete the save data for Pokémon HOME on your Nintendo Switch and then relaunch it to see if it is fixed. This is recommended by Nintendo.
Note that once deleted, the save data cannot be recovered. So do it at your own risk!
- Select System Settings from the HOME Menu.
- Scroll down and select Data Management, then Delete Save Data.
- Enter your Parental Controls PIN, if prompted.
- Select Pokemon HOME.
- Select the user whose save data you want to delete, or select Delete All Save Data for this Software to delete the save data for all users.
- Select Delete Save Data to confirm.
Contact Support
If nothing works, the best thing to do is visit the official support page and get assistance straight from the developers.